Intune Remote Help
What is Remote Help?
Section titled “What is Remote Help?”Remote Help allows IT staff to remotely view or control user devices, with full support for:
- Windows 10/11 devices managed via Intune
- Android and iOS/iPadOS via companion apps
- Secure authentication using Microsoft Entra ID
- Full auditing of session start/end, permissions, and duration
How It Works
Section titled “How It Works”- A Support technician opens the Intune portal and selects a managed device.
- They choose “Remote Help” to generate a session link or code.
- The end user accepts the session via the Remote Help app.
- Once connected, the technician can view or take control (if granted).
All activity is logged, and permissions can be scoped via Intune RBAC roles or Conditional Access to ensure secure, policy-driven support.
Key Features
Section titled “Key Features”| Feature | Details |
|---|---|
| Integrated with Intune | Launch directly from a device record |
| Secure by design | Entra ID-based identity, Conditional Access support |
| Session logging | All actions are audited for accountability |
| Device compliance awareness | Techs can view compliance status during the session |
| Control delegation | Supports view-only or full control modes |
| App-based on mobile | Available as installable app on iOS and Android |
Best Use Cases
Section titled “Best Use Cases”- Remote troubleshooting for student/staff laptops
- Quick support during enrollment or compliance failures
- Where high-trust, RBAC controls are used
- Supporting shared devices (e.g., lab machines) when physical access is limited
What Makes It Different?
Section titled “What Makes It Different?”Remote Help isn’t just another remote access tool—it’s:
- Intune aware: Knows about compliance, policy, app deployments
- Identity secure: Authenticated and scoped by Entra ID and RBAC
- Campus-ready: Works with school A5 licensing models and education-specific Intune deployments